Frequently Asked Questions

Sippd Wine Club is a subscription service designed to get you outside of your wine comfort zone while helping you learn about your preferences and refine your taste profile! Each month or quarter (you chose), we’ll introduce you to new wines by shipping you a curated box of bottles matched to your personal taste preferences.

Simply complete our seven-question wine quiz and we’ll use your inputs to generate what we call your Taste Match™ to 10,000+ bottles. The higher your 1-100% Taste Match score is to 100%, the more the wine aligns to your preferences! Then Sippd’s AI-powered algorithm will choose which of your top Taste Match wines to include in your subscription box - it’s that simple :)

Want more control of the wines you’re receiving? Simply tap Swap Wine to select other bottles Sippd recommends for your palate.

As you taste and enjoy the wines within your box, don’t forget to rate them to help Sippd learn more about your preferences and improve your future matches, which means even better wine you’ll receive in your next box!

You sure can! Just head to Manage Subscriptions in the Sippd app to skip a month of your subscription at no charge.

Whether you have a monthly or quarterly Sippd Wine Club subscription, you’ll be able to skip one month before your next order is processed and shipped the following month. Our Skip A Month feature is unlimited to work best with your schedule and wine needs!

Just skip 7 days before your billing date to ensure we can accommodate your change.

You sure can! Each month or quarter (depending on the subscription plan you chose), Sippd’s AI-powered algorithm will custom curate a box of 4 or 6 bottles to ship your way based on your unique taste and budget preferences.

We’ll send you an email 14 days prior to your shipment date when the customization window opens. You’ll be able to review the wines in your upcoming shipment, make any swaps you would like and lock in your order.

If you see a wine within your upcoming order that you’d like to change, simply tap Swap Wine to see other bottles Sippd recommends for your palate and select the best alternative for your wants. You can filter through alternative wines by wine type, wine style, and region.

Swaps must be done at least 7 days before your billing date to ensure we are able to accommodate your change.

Sippd Wine Club offers a few different subscription options helping you pick the best box for your budget and wine needs! Just select the quantity of bottles you’d like sent your way, then select how frequently you want to receive your box to determine the cost of your subscription box.

You will be charged the following price per box either monthly or quarterly depending on the frequency model you selected:

• 4 bottles in a box - $69.99* (or $17.50/bottle)

• 6 bottles in a box - $89.99* (or $15.00/bottle)

If you skip a month, you won’t be charged for that month.

*Tax and shipping not included. A $10 shipping fee will be applied to all orders.

Don’t worry - we’re here to help!

Forgot Your Password

• Just click the "Forgot Password?" link below the sign in options and we’ll send you an email with a 6-digit verification code to enter in the app to reset your password. If you don’t receive the email within 10-minutes, please check your spam and promotions folders.

Questions About An Order

• Please refer to our Billing & Shipping and My Orders sections to learn more about our processes. If you still have a question, don’t hesitate to shoot an email to our team at support@sippd.com and we’ll promptly assist you.

Other Technical Difficulties

• If our troubleshooting tips don’t resolve the problem, always feel free to reach out to our team via email at support@sippd.com.

There are two quick-and-easy ways to input your ratings within the Sippd app!

1. The informational card within your subscription box will have a QR code to bring you to the Wine Club Homepage within the Sippd app. We’ll show you each of the bottles included in your box so you can rate each wine as you taste.

2. Open the Sippd app on your phone and head to the Camera (that bright purple button in the bottom center of the app) to use the Bottle Label Scanner. Simply snap a photo of the wine label to bring up the bottle on the app and input your ratings.

Then you’re able to rate the wine on a 1 to 5-star scale, make note of its taste characteristics, and write a review to remember important details. Sippd will automatically catalog your rated, scanned and wishlisted wines on Your Profile for easy viewing.

P.S. Our AI learns more about your preferences with every wine you rate. So be sure to tell us how you enjoyed the wine to inform the matches placed in your next box!

Yes you can! Head to the Sippd app to shop our marketplace of more than 10,000+ wines. With a quick glance at your Taste Match score to each bottle, you can know if you’ll like the wine before you buy it.

Looking to try something new?

• Check out your top recommendations on Home to explore wines that align to your flavor, food and price preferences indicated from completing the wine quiz.

Need a bottle for an upcoming special occasion?

• Head to the Search page to filter your top Taste Matches by style, country, food pairing, and price to find the perfect bottle.

Want to impress a loved one with a wine they’re sure to love?

• Head to their Profile to see which wines best match their palate! You can take a peek at their Wishlist to surprise them with a bottle you know they want or scroll through their top wine matches to buy a bottle they’ve never had before. It’s pretty cool, we know! You can learn more about our social features here.

Once you’re ready to buy, press the price button to be routed to one of our trusted retail partners, like wine.com, Wine Spies and Calvert Woodley, who will process and fulfill your order.

Sippd Wine Club members get curated boxes of premium, boutique products from top wine regions across the globe!

When you get a shipment from Sippd, you can expect to see unique wines from countries like Australia, Chile, France, Italy, South Africa, and of course, the United States. We carry a range of different style wines from both well-known and less-known wine regions to help you explore the vast world of wine from home.

Head to the Sippd app to check out our expansive selection of thousands of wines.

Shipping will only cost you a flat rate of $9.99

Sippd offers shipping to: AK, AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, MA, ME, MD, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, SC, TN, TX, VA, VT, WA, WV, WI, WY

Sippd cannot ship to: MI, DE, AR, AL, SD, UT, MS

After your card is charged it takes 7 days to ship. Once we ship your order, we’ll send you an email with the tracking number to view the estimated shipping date from the courier.

Go to Manage Your Subscription on the Sippd Wine Club homepage and edit your details under Contact Info.

Please note you must update your shipping address 7 days before your subscription charge date to ensure your subscription box is delivered to the correct address!

UPS, FedEx, and GLS will make several attempts to deliver your package.

If you experience any issues, feel free to reach out to a member of our team at support@sippd.com

You can find your subscription charge date in the Manage Subscriptions Section of the Wine Club screen, which is accessed via your Profile screen. This is a recurring charge on the same date every month.

You can skip receiving your next shipment at any time before the charge date.

Head to Manage Your Subscription page on the Sippd Wine Club homepage. Select Cancel Membership option and submit your changes.

Change Frequency or Quantity

• To change the frequency or quantity of your subscription, go to Manage Your Subscription page on the Sippd Wine Club homepage. Select Change Plan, select what you want to edit, and save your changes.

Skip A Month

• Go to Manage Your Subscription page on the Sippd Wine Club homepage. Select Skip Order and confirm your selection.

Swap A Wine

• Go to your Taste Match Box and select the wine you want to swap out. Select Swap Wine and select from one of the other top Taste Match bottles available. Confirm your selection.

Head to the Sippd Wine Club Homepage and select the option to reactivate.

We're happy to hear you found a new favorite wine! To order more, simply look for it on Search or under Previous Orders on the Wine Club Screen, which is accessed via your Profile screen. If you see the wine there, we still have bottles available, place a separate order! Or we're more than happy to do it for you, should you want to reach out.

Sippd takes pride in offering some of the best products available for our members. If you are not completely satisfied for any reason, please let us know at support@sippd.com. We will gladly credit Sippd Members the full value of your bottle towards another wine of your choosing in your next shipment.

Another benefit of letting us know what you didn’t like is that it gives us the opportunity to recommend alternatives you would enjoy more. We love to talk about wine at Sippd, so if you’re not sure if you’ll like the wines in your next box, please let us know at support@sippd.com!

Be sure to include the name of the wine you didn't enjoy, so we can best assist you with solutions.

Restrictions apply. Satisfaction Guarantee is a benefit for Sippd Members only. We reserve the right to deny Satisfaction Guarantee to customers who abuse the policy.

We take great care to ensure that your product arrives undamaged and your order is complete. However, accidents do happen. If your shipment is damaged or a bottle missing, please contact us at support@sippd.com so we can offer a replacement or account credit.

When contacting us, please be sure to include the name and photo of the bottle that was damaged or missing so we can help you as efficiently as possible.